Last Amended: June 5, 2026

1. Introduction

Radon Pros Canada Inc. (“we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website at radonprofessionals.ca and interact with our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

By using our website, you consent to the practices described in this Privacy Policy.

2. Who We Are

Radon Pros Canada Inc. is a radon mitigation company operating in Ottawa, Ontario, Canada. We provide radon reduction services to residential and commercial customers throughout the Ottawa region.

For any privacy-related questions or concerns, please contact us at:

Radon Pros Canada Inc.

Ottawa, Ontario, Canada

Email: info@radonprofessionals.ca

Website: radonprofessionals.ca

3. Information We Collect

We collect only the personal information necessary to provide our services and respond to your inquiries. This includes:

3.1 Information You Provide Directly

When you contact us or request a quote through our website, we may collect:

• Full name
• Email address
• Phone number

We do not collect payment information directly on our website. Payment processing is handled securely through QuickBooks. We do not store credit card or banking details on our systems.

3.2 Information Collected Automatically

When you visit radonprofessionals.ca, certain information is collected automatically through cookies and analytics tools, including:

• Pages visited and time spent on our website
• Your general geographic location (city/region level)
• Browser type and device information
• How you arrived at our website (e.g., search engine, ad click)

This information is collected through Google Analytics and Google Ads, as described in Section 5 below.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide quotes for radon mitigation services
• To schedule and deliver our services
• To communicate with you regarding your service appointment or follow-up
• To process invoices and maintain business records
• To improve our website and user experience
• To measure the effectiveness of our advertising campaigns
• To comply with legal and regulatory obligations

We will not use your personal information for purposes other than those listed above without obtaining your consent.

5. Third-Party Services and Cookies

We use the following third-party services on our website:

5.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized data about your browsing behaviour, including pages visited, session duration, and general location. This information is aggregated and does not identify you personally. Google’s privacy policy is available at policies.google.com/privacy.

5.2 Google Ads

We use Google Ads to advertise our services. Google Ads may use cookies to track conversions and show relevant ads to users who have previously visited our site. You can opt out of personalized advertising through Google’s ad settings at adssettings.google.com.

5.3 QuickBooks

Invoicing and payment processing is handled through QuickBooks (Intuit Inc.). When you make a payment, your payment information is processed directly by QuickBooks and is subject to Intuit’s privacy policy, available at intuit.com/privacy.

5.4 Cookies

Our website uses cookies to enable analytics and advertising functions. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following limited circumstances:

• To service providers who assist us in operating our business (e.g., QuickBooks for invoicing), who are bound by confidentiality obligations
• When required by law, court order, or government authority
• To protect the rights, property, or safety of Radon Pros Canada Inc., our customers, or the public

We do not currently use third-party email marketing platforms or CRM systems that receive your personal data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, and tax obligations under Canadian law. In general, this means we retain customer records for a minimum of seven (7) years in accordance with Canada Revenue Agency requirements.

When your information is no longer required, we will securely delete or anonymize it.

8. Your Privacy Rights

Under PIPEDA and applicable Ontario law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to our use of your personal information (subject to legal or contractual restrictions)
• Request that we delete your personal information, where applicable
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@radonprofessionals.ca. We will respond to requests within 30 days.

9. Security

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, or loss. Our security measures include secure communication channels, access controls, and trusted third-party processors with their own security standards.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to radonprofessionals.ca. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@radonprofessionals.ca and we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on radonprofessionals.ca with a revised effective date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our privacy officer at:

Radon Pros Canada Inc.

Email: info@radonprofessionals.ca

Website: radonprofessionals.ca

You also have the right to contact the Office of the Privacy Commissioner of Canada if you are unsatisfied with our response:

Office of the Privacy Commissioner of Canada

Toll-free: 1-800-282-1376

Website: priv.gc.ca